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Do you have exposure to Quartile management ? E.g. How will you manage an advisor who is on the bottom quartile for 3 months consecutively ?
why you are opting BPO jobs if you having a degree of MSc?
name useful online tools that can be used for better customer service
please mail me the questions which are asked at the time of interviews in the call center
Please post HSBC linguistic round interview questions with answers, favourite teacher, favourite holiday spot, about colors, about picture discussions, please post these questions if anyone faces HSBC interview its a cruical round, everyone flunks mostly here so if everyone posts these questions it will be helpful to all
HOW you spend the last day? how you spend the last Birthday.
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if you stuck in problem what will you do?
What about your strength and weaknesses?
How do adopt to change?
HANDLING CONFIDENTIALITY? HANDLING AGREESSIVE CUSTOMERS? HANDLING,LOGGING AND ROUTING OF ALL QUERIES?
What is near shore outsourcing?
Explain briefly Globalisation