What do you mean by quality analyst in call centres ?
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Answer Posted / lateef ul huzban ahmed & r
quality analyst is a person who take care of entire team who
is working under him, in terms of giving exact resolution to
customer's query/complaint in a way where customer should
get satisfied with the given resolution to him.
Quality analyst means
In an organization quality and quantity should got alone if
there is no quality then there's no mean of quantity.
A quality analyst should be like a coach not like a Judge
| Is This Answer Correct ? | 141 Yes | 26 No |
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give me some examples of where you have had a non satisfied customer and how did you handle it
Where have you worked before? : bpo
How do you prioritize the most important things over the least one?
wata is all about qm intigration
Why do you see bpo as your career? : bpo
Can you give me an example of a particularly difficult customer you had to deal with and how you used your skills to successfully overcome the problem they had?
hi....... i am a physiotherapist n i want to join bpo nif they ask me y u want 2 join bpo .sendme ur answer
What do you mean by interview?
hey guyss plzz tel me dat ... i can speak in english but not dat much .. bt now dayz m wrk hardly 2 improve my english..soo wat i shud thnk dat ....i have best future in bpo or call center ... my frndz said dat .. call center is short time period job is it .. ???
For which process u are coming... I'm bpo like convergys
If you have a superpower what would like to do for one day at work and why?
please let me know about the versant round...
what is crm?
SPEAK ON UR LAST DAY IN UR SCHOOL (10 OR 12TH)
speak something about railways?
