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Answer Posted / bhaskar
when we make new friends our first talk is smile it can
make friends
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HOW TO CONVINCE CUSTOMER IN INSURANCE BPO JOB?
HI, I am applying for a position of a team manager and the company I have an interview scheduled for is looking for a good knowledge in queue management software's like Blue Pumpkin and Avaya CMS. Could some one help me with a few samples of what kind of questions I can expect? Thanks in advance
How do you feel about doing repetitive work?
Will you be happy to re-locate, if required?
tell me about your college life?
Where have you worked before? : bpo
how did u celebrate your last birth day ?
where you wand to go in your weekend
How can you resolve the problem to customer’s satisfaction?
If our call center is involved in activities that bend many laws, would you work with us?
What will be your approach to improve customer service?
How will you manage agents who are more tenured in the organisation and are elder to you ?
how are you qualified for this job?
Is collection or customer centricity skills is effecient in a collection process? If its one of them then explain the reason for your answer.
Please tell me about a situation where someone was performing badly in your team. What was the situation? How did you deal with it? What was the outcome?
