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Answer Posted / noor
hai
ticket nothing but problem or issue. it is rised by
enduser. whenever a enduser get problem or issue, he sent
mail to consultent,then consultent have to give proper
response to enduser as a it is prosses to salove. after get
the solution the consultant sent to enduser.when enduser
conform and get solution,the ticket will be complet.after
enduser give confromation mail.
thank you
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