During which of the following steps in the business process
reengineering should the benchmarking team visit the
benchmarking partner?
A. Observation
B. Planning
C. Analysis
D. Adaptation
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Answer: A
During the observation stage, the team collects data and
visits the benchmarking partner. In the planning stage, the
team identifies the critical processes for the benchmarking
purpose. The analysis stage involves summarizing and
interpreting the data collected and analyzing the gaps
between an organization?s process and its partner?s process.
During the adaptation step, the team needs to translate the
findings into a few core principles and work down from
principles to strategies, to action plans.
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