A vendor/contractor?s performance against service level
agreements must be evaluated by the:
A. customer.
B. contractor.
C. third-party.
D. contractor?s management.
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Answer: A
Only the customer should evaluate the supplier?s performance
in a service level agreement (SLA). This makes the customer
confident of the service provided by the supplier. However,
the decision of what to measure must be decided by the
customer and the supplier.
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