In a flow, when a Customer has called for enquiring about
some product. He does not have any Service tag, Order # or
SR#. In this case what kind of Activity will be created and
how will the agent proceed with the Activity.
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in a three level hierarchial picklist say country,state,city how do we perform pickmap 2)say if we have values same for country (having value 'A') and for state (having value 'A') and for city having value 'B' and in parent Lic we give value for city as 'A' how do it recognise it as State any other solution