In a flow, when a Customer has called for enquiring about
some product. He does not have any Service tag, Order # or
SR#. In this case what kind of Activity will be created and
how will the agent proceed with the Activity.
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Hi All Please help me in this senario I have created New list Applet,New View and used the existing Screen to associate the view. But all the projects are different and there are complied. Even views and responsibilities have been created in client side and associate with the site map. But iam not able to see my configuration.
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