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Answer Posted / mohammed
BPO stands for business process out sourcing,there are two
process in call centre 1.in bound and other one is 2.Out
Bound in In bound call centre customers will call and where
as in out Bound call centre we need to explain about the
schemes to the customers
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1.Please tell me a little about your country. 2.How long have you been in the U.S.? 3.What do you remember about your education when you first started school? 4.Can you please tell me about the curriculum (classes) that you were required to take in high school? 5.How many students were in a typical class in your high school? 6.What were the classes like….was it mostly controlled by the teacher or did students work in groups and interact with one another as well as the teacher? 7.Are there differences between your school experience in your home country and the way classes are taught here? If the answer is ‘yes’, please describe the differences. 8.Do you think that high school was difficult and challenging or was it quite easy for you? 9.Did you enjoy high school? Why or why not? 10.Do you have anything else you’d like to tell me?
Speak about "The impact of coffee in our daily life"
Do you have exposure to Quartile management ? E.g. How will you manage an advisor who is on the bottom quartile for 3 months consecutively ?
How would your team/manager describe you?
How to tackle the customer language barrier that exists in between?
Why do you want to join Virtual Command Centre (Work Force Management)
Why doesn’t u go for technical one....as u r doing technical course from NIIT.
How can you create new opportunities for customers proactive engagement?
what is CUSTOMER SUPPORT (NON VOICE PROCESS? ROLES & RESPONSIBILITIES?
Do you know the online tools for excellent customer service?
What makes you stay here for longer years?
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I have completed my graduation in B.A.(Eco) I have 3 - 4 years experiance in staff (Back office). 2 years in office assistant and 1 year in computer operator. from last 7 months I am doing work as Account assistant. I want to join call center so please tell me how to face the intervies of call centers and how should I have present my job profile to them ?
sell to me a phone....
i m under graduation student in B.A Stream. what is career in Genpact..
