How can u handle an irated customer?
Answer Posted / vinayak
ask him what his need.what he want from us.suggest solution
regarding his problem.speak properly while interacting with
him so that he must know he will get solution to his own
problem
| Is This Answer Correct ? | 26 Yes | 3 No |
Post New Answer View All Answers
How do you describe your management style?
Can you give me an example of a particularly difficult customer you had to deal with and how you used your skills to successfully overcome the problem they had?
Tailored Communication Style Describe an occasion when you have tailored your communication style to deal with a particular situation within your teamWhy was it necessary? What was the other persons role? What did you need to take
For customers, proactive engagement do you know the ways to create it?
have u shared any lighter moment with customercare executive in ur life tell me ur experience
Give me a scenario of someone has mistaken for giving wrong instructions and did you do if you were on that position?
What is inbound and outbound call centers?
How Did you spent you're last Night?
I got a chance in company placement in my university .... The h.r ask several random question on the basis of ur communication skill n grammer... Firstly they ask .. Tell me about urself ? . how was ur school life? Fav. Movie n why . tell the story? How was ur First day in college? Etc....
why job in wipro?
What you will do if u will become a millionaire?
If you had power'what you would had to do with it?
explain 3 years gap in your employ history?
abdul, you have technical background but why do you want to come in BPO & for non- technical process?
How is Attrition Calculated ?