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What do you mean by a CALL CENTRE...???
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Answer Posted / dinesh kumar putti
a company can not take part of both parts. one is developing
of products or organising a company in any way & at the same
time it has to get profits to the company by earning
customers right. ok now it takes days or months or years to
find a customer but it takes seconds to loose one. right so,
these big companies for example telecom such as
vodafone,airtel gave the contract to deal with thier
customers & answer thier quiries so that now what happens
when a customer calls to call centre & asks abt his query &
gets his answer in a very polite manner & totally he
satisfied with the way they rcvd & answered his. now what he
does he goes to his friends or some other persons & tells
that wow what a service by that ---- company they r so nice
yaar so finnaly the customer is seatisfied by CUSTOMER CARE
EXECUTIVE.company gets profit & the mediator gets profits
from the client i.e., the comp as vodafone or airtel by CSE
but CSE's will be paid less that is what a call centre
is........
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