What is SHRINKAGE and ATTRITION..?
If anyone knows please let me know..!

Answer Posted / amin bhanwadia

Shrinkage formula = (Absent+Leave)/(Headcount-WO)

Attrition Formula = Attrition Count/((Opening+Closing)/2)*100

Is This Answer Correct ?    1 Yes 0 No



Post New Answer       View All Answers


Please Help Members By Posting Answers For Below Questions

wht did you apply at teletech? why not in tanscom, convergy's, ventus, etc.?

2357


Why do you want to leave your organization or company?

1872


What is a bpo? : bpo

719


How can you create new opportunities for customers proactive engagement?

829


Why we promoted you as senior Team leader

1633






hi....... i am a physiotherapist n i want to join bpo nif they ask me y u want 2 join bpo .sendme ur answer

2110


what is difference between WEP & WPA-PSK

1939


What is a virtual call center?

710


How do you handle an irate customer?

1463


why dell only ?,

2350


If your boss was present here, what do you think he would say about you?

1704


If our call center is involved in activities that bend many laws, would you work with us?

752


Why is it that SMS/MO recieves a sent and delivered acknowledgement but MT is not recieving the message?

1970


Speak on photography ?

1970


Determine the type of bpo you wish to work? : bpo

773