What is SHRINKAGE and ATTRITION..?
If anyone knows please let me know..!
Answer Posted / aditya dwivedi
Shrinkage has two types
One is Planned -It means people have informed you prior
that they wont come to office today which you know before &
Second is unplanned- means simple people with sudden leave
Lets assume
Tean Total =20
Planned Leave is 2
Unplanned Leave is 4
Planned Formula is =2/20=0.1
Unplanned Formula is =4/20=0.2
Total :0.3 if you put percentage you will get 30% for the
day
Both add together will be the shrinkage = 30%
--------------------------------
Attrition means
People who resigned from the Concern, Abscond without
informing the reporting or terminated from the company.
Formula : No of Atrride/(Opening hedcount of the month + Closing hedcount
of the month)/2*100
Lets assume
Opening : 20
Closing : 16
=4/(20+16)/2*100 = 5.55% is attrition
I hope its very clear.
| Is This Answer Correct ? | 9 Yes | 4 No |
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