Golgappa.net | Golgappa.org | BagIndia.net | BodyIndia.Com | CabIndia.net | CarsBikes.net | CarsBikes.org | CashIndia.net | ConsumerIndia.net | CookingIndia.net | DataIndia.net | DealIndia.net | EmailIndia.net | FirstTablet.com | FirstTourist.com | ForsaleIndia.net | IndiaBody.Com | IndiaCab.net | IndiaCash.net | IndiaModel.net | KidForum.net | OfficeIndia.net | PaysIndia.com | RestaurantIndia.net | RestaurantsIndia.net | SaleForum.net | SellForum.net | SoldIndia.com | StarIndia.net | TomatoCab.com | TomatoCabs.com | TownIndia.com
Interested to Buy Any Domain ? << Click Here >> for more details...

What is SHRINKAGE and ATTRITION..?
If anyone knows please let me know..!

Answer Posted / aditya dwivedi

Shrinkage has two types
One is Planned -It means people have informed you prior
that they wont come to office today which you know before &

Second is unplanned- means simple people with sudden leave

Lets assume
Tean Total =20
Planned Leave is 2
Unplanned Leave is 4

Planned Formula is =2/20=0.1
Unplanned Formula is =4/20=0.2

Total :0.3 if you put percentage you will get 30% for the
day

Both add together will be the shrinkage = 30%

--------------------------------
Attrition means

People who resigned from the Concern, Abscond without
informing the reporting or terminated from the company.

Formula : No of Atrride/(Opening hedcount of the month + Closing hedcount
of the month)/2*100

Lets assume

Opening : 20
Closing : 16

=4/(20+16)/2*100 = 5.55% is attrition

I hope its very clear.

Is This Answer Correct ?    9 Yes 4 No



Post New Answer       View All Answers


Please Help Members By Posting Answers For Below Questions

How would you sell ice cream to Eskimos?

2028


What are your strengths and weaknesses? Give an example of this behaviour

2099


HOW TO CONVINCE CUSTOMER IN INSURANCE BPO JOB?

4868


I have BCA degree but it correspondence study, during my study time I am in a company so I have 3 years experience and also mention in my resume that I have done my degree crom correspondence, they send me a mail to attend the interview. Does they accept my candidature as I am from correspondence study? Plz reply soon.

2650


What’s your area of opportunity?

2373


why do u want to join a call center?i am a bachelor of arts grudute and want to join bpo in third level manager?

2366


Tell me something about your on-the-job training?

1966


Discribe Banglore?

2497


what is the use of a call center? what are the most commonly asked questions during a call center interview? can you give me some tips on a call center job interview? what is the use of a call center? can you give me some lists of possible questions in a call center interview? including the best answers for that particular question. Thank you.

2523


Where do you see yourself after five years? : bpo

1088


provide example where initiated and followed up on a project until its completion ?

2209


1> What is water mark & why it will be used? 2> how do you make / done duplex setting in printer or while printing ? 3> total in how many ways from n/w system, user can send the data ? 4> in n/w how user can access the data from another system ? 5> what is virtual memory, page file, hyper trending? 6> mail account configure & difference ? [express, outlook, IMAP, notes] 7> n/w command & layer ? Q asked at HP, Bangalore, for non voice tech support.

2406


what is your career aspect & if they asked in general what should i answer?

2210


WHAT IS YOU CAREER OBJECTIVE?

2608


what tune did elvis preasly arrive on sage to in las vagas

2659