Golgappa.net | Golgappa.org | BagIndia.net | BodyIndia.Com | CabIndia.net | CarsBikes.net | CarsBikes.org | CashIndia.net | ConsumerIndia.net | CookingIndia.net | DataIndia.net | DealIndia.net | EmailIndia.net | FirstTablet.com | FirstTourist.com | ForsaleIndia.net | IndiaBody.Com | IndiaCab.net | IndiaCash.net | IndiaModel.net | KidForum.net | OfficeIndia.net | PaysIndia.com | RestaurantIndia.net | RestaurantsIndia.net | SaleForum.net | SellForum.net | SoldIndia.com | StarIndia.net | TomatoCab.com | TomatoCabs.com | TownIndia.com
Interested to Buy Any Domain ? << Click Here >> for more details...

What is SHRINKAGE and ATTRITION..?
If anyone knows please let me know..!

Answer Posted / aditya dwivedi

Shrinkage has two types
One is Planned -It means people have informed you prior
that they wont come to office today which you know before &

Second is unplanned- means simple people with sudden leave

Lets assume
Tean Total =20
Planned Leave is 2
Unplanned Leave is 4

Planned Formula is =2/20=0.1
Unplanned Formula is =4/20=0.2

Total :0.3 if you put percentage you will get 30% for the
day

Both add together will be the shrinkage = 30%

--------------------------------
Attrition means

People who resigned from the Concern, Abscond without
informing the reporting or terminated from the company.

Formula : No of Atrride/(Opening hedcount of the month + Closing hedcount
of the month)/2*100

Lets assume

Opening : 20
Closing : 16

=4/(20+16)/2*100 = 5.55% is attrition

I hope its very clear.

Is This Answer Correct ?    9 Yes 4 No



Post New Answer       View All Answers


Please Help Members By Posting Answers For Below Questions

What is a virtual call center?

1333


sir i applied for ass. sequirity officer from barc but i could not get any notice or call letter pl tell us

2764


Why Accenture? What do you know about Accenture?

3030


Why would you be absent at work, except for natural calamities?

1909


How is AHT Calculated

1924


If you have a team , Team members do not follow policy and do not give exactly achievement, what will be doing you with them ?

1552


if you stuck in problem what will you do?

1667


what is us staffing? describe the complete life cycle of the us staffing

3813


what is the actual work profile of a process associate in a bpo??

16398


how did u celebrate your last birth day ?

2732


How to deal with the difficult customer?

1404


Hey frens! I want to work in call centre as fresher; as such these days I could not find any advertisement for international call centre and I am planning to go through the guides of consultant. Would it do?

2249


Tell me your mother daily routine

1935


Tell me something about chennai for 2 mins.

3610


why do u want to switch

2563