What is SHRINKAGE and ATTRITION..?
If anyone knows please let me know..!

Answer Posted / aditya dwivedi

Shrinkage has two types
One is Planned -It means people have informed you prior
that they wont come to office today which you know before &

Second is unplanned- means simple people with sudden leave

Lets assume
Tean Total =20
Planned Leave is 2
Unplanned Leave is 4

Planned Formula is =2/20=0.1
Unplanned Formula is =4/20=0.2

Total :0.3 if you put percentage you will get 30% for the
day

Both add together will be the shrinkage = 30%

--------------------------------
Attrition means

People who resigned from the Concern, Abscond without
informing the reporting or terminated from the company.

Formula : No of Atrride/(Opening hedcount of the month + Closing hedcount
of the month)/2*100

Lets assume

Opening : 20
Closing : 16

=4/(20+16)/2*100 = 5.55% is attrition

I hope its very clear.

Is This Answer Correct ?    9 Yes 4 No



Post New Answer       View All Answers


Please Help Members By Posting Answers For Below Questions

Tell me about a time when you had to go above and beyond the call of duty in order to get a job done

4049


How would I sell something to some one over the phone? What is selling skill?

2584


TRIColor

1768


Which one do you think –web or voice- suits your qualifications better? : bpo

1271


what would a proxy server do?

1802






This advertisement for thos who are interested to do job in Domestic Call Center in Kolkata. The details are mentioned below Qualifications: 10+2 Min Skill: Spoken English, Hindi, Bengali. Willing to work as shift wise. Please send your C.V to vodafone.rahaman@yahoo.com or call to +91 9874528290

1861


I have,on an average spent 2.5 years in every company that I have worked for. Only this time I am planing to move out in 6 months. I am being asked the same question in every interview, as to why I am leaving so soon. I cant tell them that I do not like the current company that I am working for. What is the best answer that I can possibly give? I am being judged for stability wihch is not true in my case

2025


Can you work in shifts?

1875


why you are opting BPO jobs if you having a degree of MSc?

2271


what kind of questions based on computer may be asked in an interview in BPO's?

1971


what are the responsibilities as a call centre execuitive when we talk to the customer ?

1948


What is iso:9000 in outsourcing? : bpo

911


When the interviewer asks "being a B.Tech graduate why do you prefer BPO ?", what should b my answer

5411


How do you about our company ?

2408


what is active directory?

1933