Answer Posted / kishan

Shinkage means absentism.
No. of persons not turned to the shift but rostered/No. of persons rostered for the shift X 100
Attrition: Loosing any employee in any way resign or abscond is known as attrition , we calculate it in 3 way.
1st: MTD Attrition ((No. of attrition/Average headcount (Opening & Closing)*(365/No. of passed days in month))
2nd: YTD Attrition ((No. of attrition/Average headcount (Opening & Closing)*(365/No. of passed days in year))
3rd: Rolling Attrition ((No. of attrition/Average headcount (Opening & Closing)*(365/365))

wats d selection procedure for WIPRO BPO, gurgaon or delhi . 4 Customer care executives ,, do they hire undergraduates as well ? how many rounds they held & everything abt. it ? Plzz HELP asap, thanks.

5364

---

2. The physical facilities are visually appealing

2397

---

How can you resolve the problem to customer’s satisfaction?

775

---

i m under graduation student in B.A Stream. what is career in Genpact..

2360

---

ur fav songs & y so?

2036

---

---

How do adopt to change?

1478

---

Do you have exposure to Quartile management ?

1669

---

How the analysis of departed customer help your organization?

719

---

1.6. Tell me something about your happiest day of your life.

3137

---

being a b.c.a student why do you want to go for a call centre job

2221

---

What are an inbound call center and an outbound call center? What is the difference between the two?

763

---

Tailored Communication Style Describe an occasion when you have tailored your communication style to deal with a particular situation within your teamWhy was it necessary? What was the other persons role? What did you need to take

2141

---

Hello every one Sex with coworker or colleague is it good or bad ?

1907

---

Do you know the common risk associated with bpo’s and how will you cope with them? : bpo

753

---

what the daily rutien of sunday

2095

---