Answer Posted / kamal

Hi,

Someone, please confirm how to calculate below data points with below figures. Thanks

I'll assume Attrition to be part of unplanned absence since the agent was scheduled but has attrited mid-week.

1) Unplanned absence.
2) Planned absence.
3) Total absence.

Total HC - 20
Planned Leave - 3
Unplanned Leave - 2
Attrition - 1
OFF - 4

Thanks

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