What is SHRINKAGE and ATTRITION..?
If anyone knows please let me know..!
- 28 Answers
- 260577 Views
- Aegis, BPO, Fidelity, HCL, InTarvo Technologies, Intelenet Global Services, TATA, Vodafone, XYZ Corporation, I also Faced
- E-Mail Answers
Answer Posted / ranjit kumar nayak
Shrinkage means apsentisim and leave taken by agents.
There is two type of shrinkage, on is planned and another is unplanned.
Planned-No of leave taken by agents from team HC
Formulae-No of leave/Total team HC*100
Ex-4(No of leave)/20(Team HC)*100=20%
Unplanned-No of apsent against total team HC
Formulae-No of apsent/Total team HC*100
Ex-2(No of apsent)/20(Team HC)*100=10%
Shrinakge-Planned+Unplanned
i,e-20%+10%=30%
Attrition-Agent who are left the job.
Formulae-No of attrition/(Opening HC+Closing HC)/2*100
Ex-Total HC-20, No of Attrition-1
1/(20(OHC)+19(CHC)/2*100=1.28%
| Is This Answer Correct ? | 3 Yes | 4 No |
Post New Answer View All Answers
why you feel you would be suitable for Inbound customer service consultant role in a bank ?
What is technical voice process job in BPO? Please give answer in details. What type of work i have to do?
How do you manage your time? Give me a reason of being late?
For which process u are coming... I'm bpo like convergys
Any idea relating marketing project for a b-school....
abdul, you have technical background but why do you want to come in BPO & for non- technical process?
What are your greatest achievements so far?
Describe the assessment room ? What did u heard or watched recently?
I like to perform well in pick and speek round what are the tips?
How would you relate your key competencies to this position?
speak about joint family v/s nuclear family
I have BCA degree but it correspondence study, during my study time I am in a company so I have 3 years experience and also mention in my resume that I have done my degree crom correspondence, they send me a mail to attend the interview. Does they accept my candidature as I am from correspondence study? Plz reply soon.
why you think you are suitable for the position of computerOperator?
starting with your last job, would you tell me about some of your achievements that was recognized by your superiors?
is maths required for getting job in call centres
