Answer Posted / ranjit kumar nayak

Shrinkage means apsentisim and leave taken by agents.
There is two type of shrinkage, on is planned and another is unplanned.

Planned-No of leave taken by agents from team HC
Formulae-No of leave/Total team HC*100
Ex-4(No of leave)/20(Team HC)*100=20%

Unplanned-No of apsent against total team HC
Formulae-No of apsent/Total team HC*100
Ex-2(No of apsent)/20(Team HC)*100=10%

Shrinakge-Planned+Unplanned
i,e-20%+10%=30%


Attrition-Agent who are left the job.
Formulae-No of attrition/(Opening HC+Closing HC)/2*100

Ex-Total HC-20, No of Attrition-1

1/(20(OHC)+19(CHC)/2*100=1.28%

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