What is ticketing tool n what ticketing tools r uesd in SAP
mm during support
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Answer Posted / gururaj
General concept of Tickets:
Handling tickets is called Issue Tracking system. The
errors or bugs forwarded by the end user to the support
team are prioritized under three seviority High, Medium and
Low. Each and every seviority as got its time limits before
that we have to fix the error.
The main job of the supporting consultant is to provide
assistance on line to the customer or the organisation
where SAP is already implemented for which the person
should be very strong in the subject and the process which
are implemented in SAP at the client side to understand,to
analyse,to actuate and to give the right solution in right
time.
SAP Solution Manager and 3rd Party Ticket Handling Tools are
Remedy,Siebel...etc
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