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1 How many tickets usually get per day/month in support ?
2 what is the major ticket in your experience ?
3 what is the tool you are using in your company?
4 in situation we will use Derive roles in support project?
5 One User asked me the TCODE access in support project,he
got approvals from all,so shal i create new role or can i
add that TCODE in his roles?
6 what is ROLE OWNER?
7 What are the daily activities in your Project ?
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Answer Posted / guest
1. max to max I'll get 4 to 6 tickets a day
2. i got a major ticket in r/3 security only in transporting
3. we use the remedy tool
4. mostly we use the derived roles supporting project when the same project is maintained in multiple locations and derived role concept is used to decrease our work load n decreases role adjustments etc...
5. if he has the approval we don't need to create a role and it is not a simple thing to create a role mostly we go to SUIM --> then Role --> By transaction assignment --> enter the t_code and find the role which is containing the required role and assign to the user.
6. Role Owners are the key users for the role we need to get approval from the role owner to perform any activities on that role (assign , change , maintain , etc)...
7. my daily activities in my project is to provide end to end support to the end users for eg: resolving missing auth ,creating and maintaining users , taking traces from user activities , maintaining FF id's etc....
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