What is SHRINKAGE and ATTRITION..?
If anyone knows please let me know..!

Answer Posted / peter

shrinkage means absenteeism and the formula for shrinkage is
planned leave + unplanned leave/roster for the day.

Attrition means if a person leaves an organization is called
as attrition for is, No of attrition/average headcount
=start headcount+end headcount/2

Is This Answer Correct ?    14 Yes 15 No



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