What is ticketing tool n what ticketing tools r uesd in SAP
mm during support
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Answer Posted / dhanalaxmi
these are generally used to handle production support environment. However they are some third party tools that we use to track the issues coming from the endusers. Depending on the company and client the tools can vary. for example there are tools like remedy, clarify, OVSD, EARS, peregrine,omega etc.
It can also happen that a client wants you to use a specific tool developed particularly for him and would provide a login to the consulting company. So wherever this client goes for support the tool does not change. it might also happen that a third party tool like remedy is used.
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