What do you mean by a CALL CENTRE...???
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Answer Posted / sridhar
A call center is place where customer and other telephone
calls are handled by an organization,a call center has the
ability to handle a considerable volume of calls at the same
time, to screen calls and forward them to someone qualified
to handle them, and to log calls. Call centers are used by
mail-order catalog organizations, telemarketing companies,
computer product help desks, and any large organization that
uses the telephone to sell or service products and services..
Adding to the above, a call center can be inbound (as in the
example above) or outbound.
Inbound call centers are typically used for answering
queries, booking tickets etc.
Outbound call centers are those where the calls are made by
the call center operators - typically they solicit busines
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