Interested to Buy Any Domain ? << Click Here >> for more details...
What do you mean by a CALL CENTRE...???
- 18 Answers
- 69838 Views
- 247Customer, HCL, IBM, Infosys, Tata Sky, I also Faced
- E-Mail Answers
Answer Posted / sridhar
A call center is place where customer and other telephone
calls are handled by an organization,a call center has the
ability to handle a considerable volume of calls at the same
time, to screen calls and forward them to someone qualified
to handle them, and to log calls. Call centers are used by
mail-order catalog organizations, telemarketing companies,
computer product help desks, and any large organization that
uses the telephone to sell or service products and services..
Adding to the above, a call center can be inbound (as in the
example above) or outbound.
Inbound call centers are typically used for answering
queries, booking tickets etc.
Outbound call centers are those where the calls are made by
the call center operators - typically they solicit busines
| Is This Answer Correct ? | 1 Yes | 1 No |
Post New Answer View All Answers
What’s your area of opportunity?
Are you a team player? : bpo
What book do you like to read and tell me something about it? What organizations do you belong to and what exactly do you do you there? ( these are the follow up questions being asked if you're a newbie in this industry,after answering the question " tell me something about yourself" because you mentioned the things that you justsaid such as your hobby, the organizations you're joining in, or books you read on, they will ask for more something about these things if you're lying or not, so be specific as well with your answers.)
i am 10 pass with cbse board can i get a job in call center
If you have a superpower what would like to do for one day at work and why?
1.favorite teacher? 2.memorable event 3:school life Guys please give space for each answer for one particulare question and please mention numbers for which question your are giving he answer...please dont mixup
Please tell me about a situation where someone was performing badly in your team. What was the situation? How did you deal with it? What was the outcome?
Explain how to tackle the customer language barrier that exists in between?
WHAT IS SMART DRIVE ND GENPACT
Describe a situation in which you inspired trust and respect in your team.
What are the disadvantage and advantage of working in a call center?
FAVOURITE PASTTIME BET.PRE-BOARD AND BOARD?
How long do you want go work here?
Why Accenture? What do you know about Accenture?
If you were given a chance to become a mayor or someone who has power and authority over all the country what would you like to do and why?
