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I am interested in bpo non voice process.in HCL BPO there
is a written test i.e)aptitude contains basic grammer,20
aptitude ques,basic networking ques.pls help me to clear
this test.
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- BPO, DELL, HCL, HP, Serco, Sutherland, Wipro, I also Faced
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Answer Posted / d.s. suresh rathod
I am interested in BPO non voice process in HCL BPO,there
is a written test i.e)Aptitude contains basic grammer
, 20
aptitude questions,basic networking questions. please help
me to clear
this test.
| Is This Answer Correct ? | 57 Yes | 6 No |
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How can you resolve the problem to customer’s satisfaction?
Tell me about a time when you had to go above and beyond the call of duty in order to get a job done
what are you planning on your next b'day/what have you planned on your next b'day ..??
If You join the company then what is the first thing you want to do , which you were not able to do in ur previous company ? why did you want to join the call center? why do you left your previous job? What is your greatest strength? where do you see yourself from (Ten or fifteen)years from now? If u will be the principal of a school what will u can do best for school? Take Over Means? What are your biggest weaknesses?
2. The physical facilities are visually appealing
Why you left your previous company or why you want top leave your current company.
Why did you leave your previous job and tell me about it?
why dell only ?,
is computer knowledge is must to work for bpos????????//
Do you know the procedures which should be followed while talking to a customer?
How do you deal with the question you don’t know the answer that customer asked?
3. Employees at appear professionally dressed
9. Insists on error-free records
Whatb is Bpo? What is Call centre? What is Telemarketing?
What is your understanding of Customer Service ? & Why is Customer Satisfaction survey important ?
