if the customer is dissatisfied with the service of ur
company, how will you handle the customer? write the steps
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Answer Posted / vikas shukla-09958555021
Ask the Customer issue
Understand the Problem and Find out RAC
Speak to Concern Department & Person to resolve immd and
ensure to customer that same problem will not repeat again
Pl go thr Customer Purchase Order so that it can cross check
of Customer demand is genuine
Give Escalation Matrix
Give own Mobile No
Discuss with Concern Person Head for cause
frequently talk from Customer as confimr
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