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Hi
How do u configure SLA in SAP.please explain in detail.the
path of how 2 configure them in SAP
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Answer Posted / no-one
you can configure SLA in SAP Solution Manager for VAR
service desk. Call the tcode CRMD_SERV_SLA and then
configure the service profile, the response profile, and
the indication for response time.
hope it will help you
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