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Answer Posted / muhammad mustafha
Its Level 2 and Level 3 tickets, it means Priority 2 which
get resolved within 4 hours and L3 Priority 3 means you need
to solve tickets within 8 hours.
The priority of the tickets and hours are varies from
company to company.
Muhammad Mustafa
| Is This Answer Correct ? | 4 Yes | 3 No |
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