what do you know about customer service?
- 41 Answers
- 76722 Views
- BPO, Genisys, HSBC, Marketing, Omni Globe International, TCS, TelePerformance, Vodafone, Wipro, I also Faced
- E-Mail Answers
Answer Posted / mohammad aamir
Customer service is an organization's ability to supply
their customers' wants and needs.
Customers and business managers alike like to talk about
what good customer service is (and isn't), but I think this
definition sums up what excellent customer service is
beautifully: "excellent customer service (is) the ability
of an organization to constantly and consistently exceed
the customer's expectations."
Accepting this definition means expanding our thinking
about customer service; if we're going to consistently
exceed customers' expectations, we have to recognize that
every aspect of our business has an impact on customer
service, not just those aspects of our business that
involve face-to-face customer contact.
Improving customer service involves making a commitment to
learning what our customers' needs and wants are, and
developing action plans that implement customer friendly
processes.
| Is This Answer Correct ? | 44 Yes | 9 No |
Post New Answer View All Answers
who is your famous personality
speak an minute where u reside
Why are like to work in my company?
What is the difference between Third-party BPO and Primary BPO (Please understand the question and post answer to my site sweetlittleheart25@yahoo.com)
what is the salary of IBM processor?
women in politics
please mail me the questions which are asked at the time of interviews in the call center
WHAT IS THE ROLEOF AN ADMIN. MANAGER ? AND WHAT IS THE BASIC JOB discriptions ?
Hello,I would like to know the Technical Test Queries for B.P.O.So please reply to my queries at your earliest possibility.
What according to you is a job like at a call center?
Hi..Guys, (1). Iam intrested in Webdesinging, can u pls tell me openings for the post of webdesigners in any company.. (2). Pls let me know the new openings in any MNC around Hyderabad.
I wanted to know about the career in Call Centers ? I am a Graduate, I have good command over English. - How I can build my career in call center domain ? - What is the actual career path ? - Should I go for any specific course or education before actually applying to call center jobs.
Do you think that the career opportunity for non-voice bpo is better than voice bpo? : bpo
WHAT IS FORMALITIES BEFORE INTERVIEW IN DOMESTIC CALL CENTER ??
How you would be an asset to this organization?
