How can u handle an irated customer?
Answer Posted / puran singh solanki
first of all it is very important to listen to the customer
let him think that u are really interested to solve his
problem and be polite and give simle in front of him he ll
feel comfortable and tell him that within certain time ur
problem will be solved or we ll call u back. u can also
give ur phone number n ur id so that he ll be asured that
he met right person n the problem will solved.
| Is This Answer Correct ? | 5 Yes | 3 No |
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