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What are the tickets used in Post Implementation Support
stage in SAP FICO module? Give examples of a high priority,
medium priority, & low priority tickets in Post
Implementation Support.
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Answer Posted / sapsec
Always remember this generic rule for ticket prioritization
a. Show stopper -- High priority
The user(s) just not able to do anything at all on the
system. Technical is GUI not responding. Functional Tcodes
or navigation
b. Nature of transaction in a module. If the FI module is
have problems like AR / AP priority 2
c. Colour of screen brightness etc Priority 3
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