Answer Posted / vamsi

bpo means business process outsourcing.generally bpo is
divided into two modules customer support and tech
support.in customer support there would be two process in
bound&outbound.in inbound process clients will make calls
enquiry about the desired information which they are
looking for.while coming to the outbound process it is
completely a sales process where in we have to make calls
to the customer and convince them to buy our products.
and in tech support we have two
process one is voice based and another one is non-
voice.generally in voice basis process clients will call us
and ask queries related to there technical problems
(generally trouble shooting).well coming to the non voice
it would be chat and e-mail support.

actually what is the working of a call center? what is the method of process and how do they get source?

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if a costumer is used to buy Rs 15/kg he comes to you in your shop and you are selling 30/kg then how you will satisfy the costumer as well as management?

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Why you left your previous company or why you want top leave your current company.

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Which is Better home cooked food or outside food ?

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Why are like to work in my company?

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hi....... i am a physiotherapist n i want to join bpo nif they ask me y u want 2 join bpo .sendme ur answer

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what expectations do you have by own skills?

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How you would be an asset to this organization?

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How do you get here? (About Route)

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hey i have been a customer just for two mnths and i was on ur website i need to know about ur mobile offers?

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What you know about call center?

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why you are join as a quality analyist ?

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What will be the Salary of a fresher in Dell company for non-voice process?

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What was your reason for leaving?

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Do you have exposure to Quartile management ?

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