Answer Posted / vamsi

bpo means business process outsourcing.generally bpo is
divided into two modules customer support and tech
support.in customer support there would be two process in
bound&outbound.in inbound process clients will make calls
enquiry about the desired information which they are
looking for.while coming to the outbound process it is
completely a sales process where in we have to make calls
to the customer and convince them to buy our products.
and in tech support we have two
process one is voice based and another one is non-
voice.generally in voice basis process clients will call us
and ask queries related to there technical problems
(generally trouble shooting).well coming to the non voice
it would be chat and e-mail support.

What are the KRA of an asst manager in Domestic outbound Callcenter

1998

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why i configer to power mangemant?

2167

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What are you Konw about genpact ?

1994

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Why do you think customer service is most important? ( elaborate your thoughts logically with critical analysis for the assessment)

1581

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How to deal with unreasonable customer demands?

707

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Give me a scenario of someone has mistaken for giving wrong instructions and did you do if you were on that position?

1454

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) Daily Routine? b) Story Making? c) School or College Farewell? d) Daily routine of Mother?

2097

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how you spend your yestarday

2120

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What according to you is a job like at a call center?

2281

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whats ur sisters daily routine?

2368

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What factors you should consider while creating a newsletter for a customer?

741

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Extra initiative by u in your current organization other than your KRA (Routine work)

2324

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Please tell me about an occasion when you had to analyse a large amount of complex information which led to you identifying an improvement in service delivery or cost.

1464

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How to deal with customers who deny paying for service/product?

729

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How to build a good rapport?

1473

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