Answer Posted / anand raichura

Dear,

Tickets means problem raised by the enduser.

It is always raised after GO LIVE.

In testing...
First step is TEST Script preparation
Second step is FAT(Factory Acceptance Testing)
Third Step is IST(Integration System Testing)
Fourth step is UAT(User Acceptance Testing - Done by user

Maximum problem faced while all phase is Authorization.

Regrads,
Anand Raichura

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