Answer Posted / guest

i have to have all the necesities first before i start my
daily routine e.g systems,notepad,pen.i listen to what the
customer's issue is ,troubleshoot,give solutions to
what,when and how the customer wants it.If the issue needs
escalation,or referal to my immediate supevisor procedures
are followed.Consultations among my colleagues is done and
ensure that the customer is provided feedback by immediate
follow up to ensure customer satisfaction

what are the major key responsibility areas for a manager in bpo...?

2890

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What’s your area of opportunity?

2458

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Mention what are the critical attributes of a call center executive?

1201

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Tell me about a difficult obstacle you had to overcome recently at work? How did you overcome this?

2832

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Sell me your used envelope?

1896

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give me some examples of where you have had a non satisfied customer and how did you handle it

2368

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Will you be happy to re-locate, if required?

2696

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why you want 2 join bpo ,after completing hotel managment?

3159

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If you were given a chance to talk to the president what would you like to ask and why?

2388

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Why Accenture? What do you know about Accenture?

3035

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is computer knowledge is must to work for bpos????????//

2363

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Please tell me about an occasion when you had to analyse a large amount of complex information which led to you identifying an improvement in service delivery or cost.

1968

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I m doing master in arts and recently i have started a job as hr officer in a call center so could u please suggest me at aryalasha@yahoo.com how should i proceed step wise .i would be very much grateful to u. -

2327

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tell about tirupathi

2053

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how do you relate with your father

2307

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