Answer Posted / guest

i have to have all the necesities first before i start my
daily routine e.g systems,notepad,pen.i listen to what the
customer's issue is ,troubleshoot,give solutions to
what,when and how the customer wants it.If the issue needs
escalation,or referal to my immediate supevisor procedures
are followed.Consultations among my colleagues is done and
ensure that the customer is provided feedback by immediate
follow up to ensure customer satisfaction

why you want 2 join bpo ,after completing hotel managment?

3142

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what would a proxy server do?

2267

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How to build a good rapport?

1983

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What makes you stay here for longer years?

2092

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Would you take up this job if we offered it to you?

2374

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I want to know in brief - What is a Disiplineary Action Policy (DAP) and Carective Action Policy (CAP) the both terms used in call center ?

10908

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which one do u prefer idly vs pizza why ?

3216

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What are your Strengths & What are your Weaknesses ?

2028

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what is us staffing? describe the complete life cycle of the us staffing

3781

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How can we control attrition and reduce shrinkage

2350

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How can you turn down a request from a valued client?

1599

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Is collection or customer centricity skills is effecient in a collection process? If its one of them then explain the reason for your answer.

2491

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HI! I am fresher to call centre and would like to work in this field. Can anyone explain me how to get started as a fresher with no knowledge of interview,group discussion, jam sesion etc.

2478

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what are your good qualities to be a team leader

2032

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Tell me something about chennai for 2 mins.

3592

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