Un-Answered Questions { Operations Management }

if we are service provider or vendor for any company and if a customer is very angry about any complaints from our side and not in mood to listen anything , so how to handle such situation as a customer sales executive or as a manager


What are your 3 main growth areas?


How do you manage Major Incident Process in your company ?


I am from Customer service background ,Experience of 5 years , Team leader I wanted to change into HR. I had been for an interview recently , the question I was asked is that why from customer service to HR.