what is the ITIL process ?
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Answer / Ravi Ranjan Singh
ITIL (Information Technology Infrastructure Library) is a set of best practices for delivering and managing IT services. It consists of five lifecycle stages – Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. Each stage includes various processes, functions, and key performance indicators (KPIs) aimed at improving the efficiency and effectiveness of IT service management.
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