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Explain briefly about your current Front Office department
that you are presently employed at your hotel?
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Answer / clint
Creating organisation charts depicting the line of responsibilities among positions, departments, and division within a hotel.
Describing guest services and guest accounting tasks appropriate to the different stages of the traditional guest cycle.
Explaining the function of registration records and registration cards.
Describing front office procedures for responding to guest information requests.
Calculating a hotels potential average rate and explain how managers use this concept as a revenue management tool.
Explain the important elements of recruiting, selecting, orienting, and training front office employees.
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