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Hi, given interview for a support project and need some suggesation on below issues. 1. how to improve SLA and what are the best way to improve SLA? 2. How to Increase the ticket resolution process? 3. suggest me some new process which will be helpfull in support project? Awaiting for your reply. Many thanks in advance
1 550012. The employee subgroup grouping for collective agreement provision allows you to assign different employees to different : a) Payroll area b) Payscale area c) Payscale type d) Payscale group e) None of the above
1 13086Several infotypes can use one wage type without defining any permissibility. a) True b) False
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