Tell me the flow of Field service from the user's prespective?
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Answer Posted / anoop
1. Customer Calls
2. SR created with Customer, Item, Contract, Problem
Description information.
3. Task created
- Task Assigned to Engineer using scheduling
4. Engineer visits customer. Updates task.
5. Enters Debrief lines - charges. Based on the coverage ,
if any, order is created. Order is booked, debrief is
completed.
6. Task is completed.
7. SR is closed
| Is This Answer Correct ? | 13 Yes | 1 No |
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