what is L1 and L2 support

Answer Posted / faraz

L1 is a level one support in which we resolve small issues
of the customer but once the problem not resolve on this
level then we esclate it to L2 (Level 2). L2 is the senior
part of L1 which resolves esclated issues from L1.

Is This Answer Correct ?    152 Yes 16 No



Post New Answer       View All Answers


Please Help Members By Posting Answers For Below Questions

How proxy servers protect computer networks?

562


Unable to connect to local DB

1594


How to securing a computer network?

598


What is nat?

600


Define multicast routing?

641






Explain one advantage of mesh topology?

603


Tell me what happens when you use cables longer than the prescribed length?

614


What is arp main job?

625


Define ipv6?

601


why we r going to freezing service group and system, what are the freezing steps & how to freezing service group?

1375


Define the role of ieee in computer networking?

598


Tell me when troubleshooting computer network problems, what common hardware-related problems can occur?

600


Define slip?

590


Define 10base-t?

578


Define tracert?

605