what is L1 and L2 support
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Answer Posted / preethi
L1 should have knowledge on Knowledge on Remote Desktop Support
Experience on Microsoft Windows servers
Microsoft Outlook configuration and troubleshooting issues
relatively.
Experience in handling/creating service tickets in huge volume.
Experience on Windows Active directory
Knowledge working on Citrix.
Experience in working with Enterprise customers/clients
| Is This Answer Correct ? | 80 Yes | 43 No |
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