if the customer is dissatisfied with the service of ur
company, how will you handle the customer? write the steps
- 5 Answers
- 7688 Views
- HDFC, I also Faced
- E-Mail Answers
Answer Posted / gaurav
1. The first step to handle the customer anger is listen
to him/her poroperly and completely.
2. Then search that why the problem arise or what went
wrong.
3. Then give him facts and infirmations related to
particular complaint.
4. Then solve his/her complaint immidiately
5. The last step in solving cusyomer anger is follow-up.
Keep on asking him that he has been satisfied with the
solution or not
| Is This Answer Correct ? | 33 Yes | 0 No |
Post New Answer View All Answers
write the test cases for facility module in business field?
How can we improve the chances of a better sale?
How many times have you been blamed for the shortage of achievements?
What should be the ideal sample size while conducting a survey?
What is pure competition in marketing sales?
What are your long term and short term career goals ? What has influenced your thinking while evaluating your career options
Tell me have you consistently met your sales goals?
What type of sales cycle is most rewarding to you? A long cycle for a big ticket item or a series of smaller, more frequent sales.
What are your policies to cope with the team issues? How will you treat an inexperienced candidate in your team?
Mention some of the common criticisms on marketing professionals?
what was your favourite manager and why
Tell me the various types of marketing research?
What do you like and dislike about the sales process?
Do you think that you have the potential to sell products which others are unable to?
Tell me how your supervisor describe you?
