You are a software Engineering side,why u prefer this
callcenter jobs?
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Answer Posted / santhu
As bpo is aslo a booming sector so i prefer thois job
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How describe our city(banglore) in a topic round during the interview time?
is it ok to say that i am doing mba as wanted to increase the weightage on my profile?
How do you manage your time? Give me a reason of being late?
What according to you,is the most important requisite of a call centre executive?
Speak on photography ?
Give me an example scenario of a poor customer service and what would you do differently?
which is the memorable in ur life?
how are you qualified for this job?
First round was HR round. The questions asked were: Tell me about yourself? Where were u born and brought up? I'l give u a sentence like a "walk in the park" or "walk in the vegetable market". Now frame a short story around it. Next was aptitude round, where 1 logical question such as "A works not in mangalore, not in mysore. B works in Mysore and not in mangalore, not in bangalore. C works in Mangalore. Then where does A work?" The rest were simple english questions and a passage was given and some questions asked from it. Next was technical round. The questions asked were: What is an IP address? What are the different types of networks(A,B,C,D,E) Can u tell me the address range of A,B,C,D,E networks? Why do we use these different networks? What is static Ip address? What is Dynamic IP address? How do we find out the IP address from your computer? What is the use of DNS? Next was OPS round. The questions asked were: Tell me more about yourself. What are ur expectations from the job? Describe success in terms of job? What is ur ideal job? Are u comfortable to work in night shifts? Sometimes a person younger to u might be in a better position. Are u comfortable taking directions from him? What is ur expected salary? If the software sector booms, Would u change ur job?
Can you give me an example of a particularly difficult customer you had to deal with and how you used your skills to successfully overcome the problem they had?
why dell only ?,
How do you deal with the question you don’t know the answer that customer asked?
I just want to know plz tell me us shift its totally night shift or day or afternoon shift also there.
How to deal with customers who deny paying for service/product?
8. Provide their services at the time they promise to do so
