What do you mean by quality analyst in call centres ?
Answer Posted / usama
QA is a person who works on his particular team by
montitoring their calls and giving them " quality "
feedback. There are many reasons to provide a feedback to a
telecaller like, improvement in softskills, getting
professionalism in their work, improving communication
skills and so on.
| Is This Answer Correct ? | 248 Yes | 39 No |
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How long do you want go work here?
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minimum how many years of experience your company wants
How to give effective introduction...for the designation of Team Leader (BPO)
you having experience in marketing so why i will recruit u as u r fresher in this field...
i want m commerce and e commerce topic
why do u want to leave the last organization ?
Please tell me about a situation where someone was performing badly in your team. What was the situation? How did you deal with it? What was the outcome?
What is the metric RSA?
How will you manage agents who report into work under the influence of alcohol OR who are under the influence of drugs ?
why you are opting BPO jobs if you having a degree of MSc?
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speak an minute where u reside