Answer Posted / shaker sap sd,crm

workflow-1.workflow setttings required
2.process complex scenarios with multiple steps and systems.
3.triggered by event activites custimizing or programming
workflow requires a commit work.
4.n seperate planning and start condition.
5.used in om
6.creates work items in buniness workplace.
actions-1.workflow settings not required
2.process steps single steps in a single crm system
3.triggered by basis ppf which does not require commit work
4.used independantly of om
5.used independantly of business workplace
6.appropriate for date driven process

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