Interested to Buy Any Domain ? << Click Here >> for more details...
What do you mean by quality analyst in call centres ?
- 30 Answers
- 130668 Views
- Aegis, Aircel, FirstSource, Hinduja, IBM, Intelenet Global Services, Sparsh, Tikona, I also Faced
- E-Mail Answers
Answer Posted / sadiqkhan_6384
A PERSON RESPONSIBLE FOR THE QUALITY OF THE CALL ,WHO
TRAINS SOFT SKILLS , STANDARD OF A COMPANY , SHOULD BE
ABLE TO GIVE EFFECTIVE FEEDBACKS TO EXECUTIVE , SO THAT
EXECUTIVES CAN FOLLOW THE QUALITY PARAMETERS .
| Is This Answer Correct ? | 347 Yes | 42 No |
Post New Answer View All Answers
For customers, proactive engagement do you know the ways to create it?
Rate yourself from 1-10 what would you give and why? If you had won 1 billion dollars at the lottery or at the casino,where would you like to spend the rest of it except for volunteer works or in charities?
What is your understanding of Customer Service ? & Why is Customer Satisfaction survey important ?
What is the metric RSA?
please let me know about the versant round...
why animal cells are not totipotent like plant cell?
How you would be an asset to this organization?
why you feel you would be suitable for Inbound customer service consultant role in a bank ?
Why doesn’t u go for technical one....as u r doing technical course from NIIT.
Please post HSBC linguistic round interview questions with answers, favourite teacher, favourite holiday spot, about colors, about picture discussions, please post these questions if anyone faces HSBC interview its a cruical round, everyone flunks mostly here so if everyone posts these questions it will be helpful to all
What's your favorite food tell me how to cook it? So you like to read books, tell me something about the book that you red last time? and you belong in different organizations, tell me what else do you do there and what is this organization that you belong to? ( these are the follow up questions sometimes being asked to prove if you're lying or not, so the tip here's be specific with your answers to make them believe in what you're sayin. These questions are being encountered after answering the question,of telling something about yourself.)
How do you handle an irate customer?
what is the key aspect that helps improve customer service?
When do you want to start?
I got a chance in company placement in my university .... The h.r ask several random question on the basis of ur communication skill n grammer... Firstly they ask .. Tell me about urself ? . how was ur school life? Fav. Movie n why . tell the story? How was ur First day in college? Etc....
