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Gather Information For better understanding &analyze cases
received through LNOB for pirs &ccrs
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Answer Posted / Mohammad Parvez
To gather information and analyze cases received through LNOB for PIRS (Product Information Requests) and CCRS (Customer Complaint Records), follow these steps:n1. Review all incoming PIRS and CCRS.n2. Gather relevant details such as product details, issue description, customer contact information, etc.n3. Analyze the data to identify trends or common issues.n4. Provide solutions for PIRS or escalate CCRS to the appropriate team.n5. Update the status of each case in the system.
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