Answer Posted / siva_krishna
Sales Force Automation
o Contact management
Contact management software stores, tracks and manages contacts, leads of an enterprise.
o Lead management
Enterprise Lead management software enables an organization to manage, track and forecast sales leads. Also helps understand and improve conversion rates.
eCRM or Web based CRM
o Self Service CRM
Self service CRM (eCRM) software Enables web based customer interaction, automation of email, call logs, web site analytics, campaign management.
o Survey Management Software
Survey Software automates an enterprise's Electronic Surveys, Polls, Questionnaires and enables understand customer preferences.
Customer Service
o Call Center Software
o Help Desk Software
Partner Relationship Management
o Contract Management Software
Contract Management Software enables an enterprise to create, track and manage partnerships, contracts, agreements.
Example: Upside Software, Accruent Software, diCarta, I-Many.
o Distribution management Software
Is This Answer Correct ? | 0 Yes | 0 No |
Post New Answer View All Answers
how do create a sample in segmentation?
What are BPM Components?
What are the books for SAP CRM?
how we can transfer marketing projects from crm to r/3?
In Siebel how is tools architecture constructed ?
What are the Advantages of Business Process Management (BPM)?
what is resonate?
What is the significance of method schema in product proposal?
What is the difference in the architecture of Siebel 7.x and Siebel 6.x?
what is name server? What does it do?
Describe a s_party table?
Describe the procedure of creating intersection table?
How we can convert warnings in to error message in img?
What is Business Activity Monitoring or BAM?
how can create a master group in segment builder?