Interested to Buy Any Domain ? << Click Here >> for more details...
What is a Ticket? How many types of Tickets are there? How
to solve Tickets? Please answer me with atleast one example
of Ticket. Thanks in advance.
- 1 Answers
- 3575 Views
- Vistex, I also Faced
- E-Mail Answers
Answer Posted / akshata
Ticket means problem raised by end user when they user the production bi server means live system. Whenever they get any problem in any case they raise that, some call it as issue too but most common terminology is ticket.
The ticket which is raised by the end user will be posted first to the help desk team of the company. if already solution is available they post that solution or then that ticket wil be posted to the tech team who are work in the support team---- you will have a ticketing tool just like the mail interface.
When the ticket is posted it will have in different states..new, open and close.
New means ticket is new.
Open means some one is working on that ticket.
Closed means ticket is resolved.
Ticket will have the priorites low, normal and high depending on the SLA.
SLA means SERVICE LEVEL AGREEMENT BETWEEN THE COMPANY AND THE CLIENT accordingly ticket will be resolved.
High means mostly it should be resolved in 3 to 5 business hours.
Normal means it will go for 2 to 3 days.
Low means there is no time bound.
Depending on the situation we need to resolve.
you have two types of tickets, system generated and end user raised tickets.
| Is This Answer Correct ? | 0 Yes | 0 No |
Post New Answer View All Answers
Explain the assignments among organizational units in sd
Explain the concept of ‘sales organization’.
What is the relationship between sales organizations and company codes?
explain the business flow of an implementation project?
For the 1st 10 sales order I want to give discount, so what customization we have to do with?
I was faced these interview questions, please provide answer with your real life experience SAP gurus. 1. As a SAP SD consultant how did you integrate/interact with MM and FI/CO? 2. Tell me about your OTC process expreience? 3. How have you used MASS tool in your last project, and to upgrade what data? 4. Tell me about your EDI/IDOC experience? PLease answer any/all questions as per your wish. Thank you very much in advance, god bless.
Can anyone please give an example of writing functional specification for a particular situation?If you can't think of it, here is an example : How do we write a functional specification for the FITGAPS raised in the business system? I know a functional spec, is a detailed description. But realtime gurus, pls give a realtime functional spec for such a situation for me to understand more on this.Thanks a bunch in advance!
What are the various configuration methods available in stms? : transportation management
one of interviewer asked me this requirement please tell me anybody? Issue: the problem faced by us right now is,when there are more than 2 route codes available, users can select a wrong route code which is a longer route for the destination, the physical shipment can still go through a shorter route, but company will end up in paying more. Requirement: user maintained route list, the user will maintain a master from which route should be picked, users should be able to enable or disable a particular route. Thanks in advance
what are the sales document types in sap? What is the configuration step to define sales document type in sap sd?
What is billing type and how do you define billing types?
Plant to plant is handled using mb1b. If stock transfer orders with deliveries are configured, use me27.
Understanding Clint business process & Relevant Sap Logic Review of Business & Technical Documention
Have you know the shipment and shipment cost
What is the parallel and local currency in sap?
