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Answer Posted / cvsr.sarma
What are the diff ways to exit the rule set?
actions.exit () - Exit the entire rule set
actions.exitAfter () - Execute this rule's, child rules and then exit the rule set
actions.exitToNextParent () - Skip to the next rule which is at the same level as this rule's parent
actions.exitToNextRoot () - Skip to the next top-level rule
actions.exitToNext () - Stop processing the current rule and immediately go to the next peer rule (that is, the next rule at the same level in the hierarchy)
What is work in ClaimCenter? How work is assigned and what is the diff between Global vs. default assignment rules?
All work in ClaimCenter has an owner—someone who is responsible for making sure the work is done properly. After work is assigned to someone, that ClaimCenter user becomes its owner. All work is assigned to both a user and group
Work is often assigned when it is first created, but can be assigned or reassigned later to a different owner.
A powerful feature of ClaimCenter is that it can make assignments automatically, based on rules that model your business practices.
ClaimCenter also provides the ability to assign work manually, that is managers and supervisors can freely select to whom they assign work.
Work is assigned Manual or Automatic using Rules
ClaimCenter contains both a global and default rule set for each assignable entry.
The assignment engine runs the global rule set before the default rule set.
The main purpose of a global rule set is to consider all groups and make an assignment to the proper one.
The global rule set runs either as soon as the work is created, or when a user asks for auto-assignment.
Although each entity has a single global rule set, different sub entities can have their own default rule set.
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