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What is REMEDY Ticketing tool, how it works? can any body
answer.?
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Answer Posted / nawin
BMC-REMEDY :Remedy is ticketing tool this was developed by BMC software..it is also called third party tool
*Remedy is customer relationship tool which can be used to lo or monitor the issues or problems.
*Each ticket is like an incident(problem) which is created by help desk and assign the relevant team ..
MS-Tech Software solutions*Naveen
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