Interested to Buy Any Domain ? << Click Here >> for more details...
Answer Posted / skeptictheist
First of all,
Listen to the customer's problem it doesn't matter if the customer's coursing you. Just try to focus in the problem.
Identify the problem and make a resolution.
Don't forget to apologize for the inconvenience.
Teach the customer on how to resolve this issue.
Reiterate the steps and useful advice so that the customer may not able to forget the things you said when this might happen to anyone.
Ask for another service or product that the customer might find it interesting in that way the customer has the right to cancel and renew the service. But this is only for alternative solutions.
If the problem is seems to be getting worse the serrvice needs some further assistance, transfer the call to the technical team and let them assist the customer.
Offer the customer if they want to try other services that they might again be interested in.
Establish a good rapport by saying how's your day with us?, how are you satisfied with our services?, is there anything else that we can assist you?,
Tellbthe customer how is she happy with the problem for having it solved.
Then say thank you and let them know if they have other concerns that we can help you out that we can improve our services. Thank you for calling!
| Is This Answer Correct ? | 0 Yes | 0 No |
Post New Answer View All Answers
who is your famous personality
Why do you want to be a trainer?
Do you think that the career opportunity for non-voice bpo is better than voice bpo? : bpo
Tell me something about chennai for 2 mins.
HOW MUCH YOU WHERE GETTING THERE|?
tel me sumdin abt indian culture?
what is the importance of quality and quality analyst in call center
What do you like about being employed in a call center?
Tell me something about your college and your course why do you choose that?
you have a stability issue hr people told me ?than what should I tell them?
What difference will you make if you are selected as a team leader for this post
HANDLING OF ALL FRONT OFFICE QUERIES PERTAINING TO CONSUMER ACCOUNTS AND INTERACTION
What are your planning in next role?
Which one do you think –web or voice- suits your qualifications better? : bpo
3. Employees at appear professionally dressed
