Interested to Buy Any Domain ? << Click Here >> for more details...
What are the Roles and responsibilities of senior Team leader
- 2 Answers
- 3484 Views
- I also Faced
- E-Mail Answers
Answer Posted / skeptictheist
The key roles and responsibilities of a senior team leader are;
- ensure that all the performance metrics are reached
- ensure that all the professionals are performing very well
- ensure that all the customer's needs and accounts are achieved and attained
- lay out plans for improvements of underperforming agents
- teach and guide the agents on how to descalate the issues to prevent the customers for giving misleading information.
| Is This Answer Correct ? | 0 Yes | 1 No |
Post New Answer View All Answers
What is the formula of staffing
i have received my call caler till now what should i do
Have you ever committed a mistake at work?
How to give effective introduction...for the designation of Team Leader (BPO)
what were u doing some many years after doing graduation?
i want to know the genral questions in interviews if any body knows pls help me
What do you know about us?
Ar caller aptitude questions
why do u want to join a call center?i am a bachelor of arts grudute and want to join bpo in third level manager?
speak about mumbai for 5 min
what are you planning on your next b'day/what have you planned on your next b'day ..??
How many post in call center.plz rpl me in step by step.
tell about ur self,what do u know about call center n iam an Be graduate how i should answer
What questions are asked at the Data Processing Unit?
explain about the validations and in your project where did u used the validations?
