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Answer Posted / write2aprakash
Ticketing Tool:-
Ticket means problem raised by end user when they user the production bi server means live system. Whenever they get any problem in any case they raise that, some call it as issue too but most common terminology is ticket. We are using different type of Tools for generating Ticket and tracking the Ticket that is called Ticketing Tools.
Ex- SAP Solution Manager, Remedy, Clarify, SODA, OVSD, EARS, Perigrine etc.
SODA:-
It is a Ticketing Tool.
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